Camping and Outdoor Leadership Branch Retention Specialist
In this role, you will provide general office, administrative and customer service support to our Camping & Outdoor Leadership programs (Camps Orkila and Colman, BOLD & GOLD, Earth Service Corps).
You will also serve as our branch Retention Specialist. In this capacity you will help make connections with new camper families as well as maintain relationships with returning camper families. This might include organizing events throughout the non-summer months to serve each of those populations as well as developing strategies to improve the camper experience across all of our programs.
The days spent in the office during and leading up to summer are focused on phone support and extensive data entry on our more than 6,000 summer participants! Your duties may include entering and/or reviewing the health and safety information for each participant in our database, camper file maintenance, answering phone calls and responding to parent questions/requests, calling parents regarding missing forms or balances due, stuffing envelopes for mailing, organizing and auditing files to send to camp with each new group of campers, cataloging lost and found items, archiving forms at the end of the season and providing general administrative support as needed for our office.
During the months of July and August, office team members also assist with checking campers in at our bus locations in Shoreline, SeaTac and South Lake Union. These check-ins typically fall on Wednesdays, Saturdays and Sundays (depending on the sessions running) and are generally all hands on deck. The remainder of your 40 hour work week will be worked within the normal Monday-Friday 8am- 5pm business hours.
Outside of summer, you may also provide administrative support for our year round programming including family camps and retreats, and annual fund drive.
This position requires skills in relationship building as well as project and event management.
The Y of Greater Seattle always has positions for passionate candidates who want to make a difference, check out current openings below.